Guest Service Representative - Front Desk, Rotating Shifts

Job overview

The Guest Service Representative - Front Desk, Rotating Shifts role is onsite in Nashville, TN. Compensation is not specified. The position supports hotel guests and works with hotel colleagues and departments to deliver service throughout each stay. The representative manages guest interactions from check-in and check-out through requests during the stay, while handling front-desk communications and clerical tasks. The role contributes to guest satisfaction, hotel operations, and the property’s occupancy goals.

What you'll do

• Provide personalized guest service during check-in and check-out and throughout stays
• respond to requests
• handle reception, basic computer, and simple accounting tasks
• complete shift checklists
• use hotel phone, key-card, and reservation systems
• check guest account credit
• secure cash
• coordinate with housekeeping
• sell and upsell rooms
• follow emergency procedures and protect guests, employees, and hotel assets.

What we're looking for

Skills & competencies

guest service representative

front desk

nashville tn

tempo nashville

hotel guest service

check-in and check-out

rotating shifts

reservations

cash handling

guest satisfaction

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, optional health and wellness benefits, health reimbursement program, flexible spending account, stay discounts, optional company-paid life insurance, 401(k) and matching, employee assistance program, voluntary insurance options, select paid holidays, a floating holiday, and incentive programs.

Why this role

Rotating shifts; part-time or full-time options; benefits include paid time off, stay discounts, 401(k) matching, and optional health and insurance benefits.

About the employer

Tempo Nashville is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.