Account Supervisor

Job overview

The Account Supervisor is an onsite role based in Phoenix, AZ, supporting the Sky Chefs Customer Service Center. The salary range is $56,949.36 - $71,186.70 per year. This role serves as the strategic link between airline partners and internal operations teams to ensure exceptional service delivery. This role exists to act as the primary point of contact for key airline customers, aligning expectations, resolving challenges, and driving operational excellence. The supervisor manages day-to-day account activities, ensures contract compliance, and partners with operational teams to deliver customized in-flight catering solutions.

What you'll do

• Serve as the primary point of contact for assigned airline partners, building strong customer relationships and acting as the liaison between airline representatives, the Customer Service Center (CSC), and Key Account Managers.
• Ensure accurate account billing, provisioning, and service delivery, maintaining alignment with customer agreements and operational requirements.
• Oversee inventory management and maintain established par levels for customer-specific products, equipment, and supplies to support uninterrupted operations.
• Monitor and validate equipment inventories, ensuring timely and accurate counts while maintaining accountability and operational readiness.
• Drive on-time flight departures by coordinating catering operations and ensuring adherence to airline service standards and scheduling requirements.
• Partner with cross-functional teams to successfully implement airline menu, service, and flight cycle changes while minimizing operational disruption.
• Champion compliance with customer specifications, regulatory requirements, and company policies, including FDA, HACCP, safety, and quality standards, in collaboration with Quality and Operations teams.

What we're looking for

Skills & competencies

contract

day shift

phoenix az

sky chefs

account supervisor

aviation

catering

logistics

onsite

rotating weekends

$56k-$71k

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental & Vision starting Day 1, 401(k) with match, paid time off, tuition reimbursement, free meals.

Why this role

3-5 years of experience in a customer-facing, operations, service, account management, or logistics environment required; experience in aviation or airline catering preferred.

About the employer

Sky Chefs is hiring for this role. Industry: Caterers. Sector: 72.