Managed IT Services Level 1 Technician

Job overview

The Managed IT Services Level 1 Technician role is primarily remote, with occasional on-site visits to client locations, based in Pittsburgh, PA. The listed salary is $40,000–$50,000 per year. TeamLogic IT provides technical support and services to small and medium-sized businesses, with a focus on customer experience. The technician serves as an initial point of contact for IT incidents and service requests, troubleshooting client hardware and software and supporting system maintenance and security. The role contributes to reliable service delivery through clear client communication, accurate ticket documentation, and installation support.

What you'll do

• Provide remote and on-site technical support
• troubleshoot hardware and software
• perform updates, backups, and system monitoring
• log, track, and resolve incidents and service requests in line with SLAs
• communicate status to clients
• document systems and resolutions
• implement and monitor security measures
• assist with hardware and software installation and configuration
• identify process improvements.

What we're looking for

Skills & competencies

managed it services

level 1 technician

it support

hardware troubleshooting

software support

system maintenance

incident management

client communication

pittsburgh pa

teamlogic it

$40k–$50k per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and holidays
• professional development and certification reimbursement
• career advancement opportunities.

Why this role

The posting describes primarily remote support with occasional on-site client visits and lists CompTIA A+, Network+, or Microsoft Certified Professional certifications as advantageous.

About the employer

TeamLogic IT, Bridgeville, PA is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.