Guest Service Agent, Hotel Front Desk

Job overview

Compensation is $0 per year. The Guest Service Agent, Hotel Front Desk role is onsite in North Canton, OH, and is part-time. The position is on the guest services team at Courtyard by Marriott Canton. The agent welcomes guests and supports a smooth hotel stay by handling reservations, check-in and check-out, guest account records, and service concerns. Coordination with housekeeping helps ensure accommodations are ready for arriving guests.

What you'll do

• Handle incoming calls and online or in-person room booking requests
• answer questions about rates, availability, amenities, rewards, and special requests
• coordinate with housekeeping
• greet and check in and out guests
• distribute keys and room assignments
• record credit card information
• maintain accurate guest accounts
• address customer complaints.

What we're looking for

Skills & competencies

guest service agent

hotel front desk

part-time

guest check-in

guest check-out

reservations

customer service

housekeeping coordination

north canton oh

courtyard by marriott canton

microsoft office

reservation systems

Work arrangement

• Weekend coverage required

Why this role

Part-time hotel front desk role. High school graduate, GED, or equivalent required; one year of hospitality experience is preferred.

About the employer

Courtyard by Marriott Canton is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.