Service District Manager

Job overview

The Service District Manager role is based in Phoenix, AZ, and requires extensive domestic travel, up to 75%. Compensation is not specified. Micro Center is a computer and electronics retailer whose service teams repair, build, upgrade, and support customer technology. The manager leads service and repair operations across seven to ten stores through store service leaders. The role improves customer satisfaction, technician productivity, service sales, and leadership capacity by using performance data, coaching managers, and coordinating with store and corporate partners.

What you'll do

• Lead service and repair departments across 7–10 stores
• own customer satisfaction and NPS
• improve technician productivity, quality, and turnaround
• grow service sales and manage budgets, labor, and scheduling
• hire, develop, and coach managers
• use operating reports and benchmarking to create action plans
• visit stores and partner with store and sales leaders
• coordinate with corporate functions.

What we're looking for

Skills & competencies

service district manager

service operations

repair services

multi-store leadership

customer satisfaction

technician productivity

retail

phoenix az

micro center

domestic travel up to 75%

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• employee discounts
• tuition reimbursement
• paid time off
• 401(k) match
• vendor and company training
• career advancement opportunities.

Why this role

Requires 7+ years of progressive service, repair, or technical operations leadership, including 3+ years leading managers across multiple locations; domestic travel may reach 75%.

About the employer

Micro Center Inc is hiring for this role. Industry: Electronic and Precision Equipment Repair and Maintenance. Sector: 81.