Customer Service Collections Associate

Job overview

The Customer Service Collections Associate role starts in person in Harrisburg, PA, with a possible transition to work from home after training and consistent KPI performance, typically around 45 days. Compensation is not specified. The role is with a professional accounts receivable management company focused on respectful consumer interactions and results. The associate helps consumers resolve past-due accounts through clear, solutions-based conversations. Accurate account documentation, compliant payment arrangements, and professional call handling support both customer service and collections goals.

What you'll do

• Handle inbound and outbound calls about account balances and payment options
• set up payment arrangements within approved guidelines
• answer questions, handle basic disputes, and route requests
• document account activity accurately
• meet call quality, productivity, and KPI expectations
• follow company policies and FDCPA and related compliance requirements.

What we're looking for

Skills & competencies

full-time

customer service

collections associate

harrisburg pa

seaux recruit

call center

accounts receivable

inbound calls

outbound calls

payment arrangements

fdcpa compliance

remote option after training

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), paid time off, paid training, coaching, and growth opportunities.

Why this role

The role begins in person; working from home may be available after training and consistent KPI performance, typically around 45 days. Paid training and coaching are provided.

About the employer

Seaux Recruit is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.