Customer Care Manager, State Farm Agent Team

Job overview

The Customer Care Manager role is onsite in Oskaloosa, IA. Compensation is $35,000–$45,000 per year. Wyndell Campbell - State Farm Agent helps people protect what matters through community service, customer support, and insurance solutions. The manager oversees day-to-day service operations and coordinates customer interactions. The role supports efficient workflows and a positive customer experience through inquiry management, account and billing assistance, policy reviews, service-metric tracking, and community outreach.

What you'll do

• Manage customer inquiries and daily service activities
• coordinate team communication and workflows
• assist with account updates, billing inquiries, and policy reviews
• track service metrics and report progress to the agent
• support community engagement and customer outreach initiatives.

What we're looking for

Skills & competencies

customer care manager

customer service

insurance agency

service operations

account updates

billing inquiries

policy reviews

community outreach

oskaloosa ia

state farm agent

$35k–$45k/year

Work arrangement

• Weekend coverage required

Why this role

The posting says the successful candidate must be able to obtain applicable state insurance licenses.

About the employer

Wyndell Campbell - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.