Front Office Manager

Job overview

The Front Office Manager role is onsite at Hampton Inn Coconut Grove in Miami, FL. Compensation is not specified. The position leads the hotel’s front desk operations to support guest satisfaction and efficient service. The manager develops and supports front desk staff while overseeing daily service, procedures, and financial controls. The role contributes to consistent check-in and check-out experiences and helps ensure guest needs are addressed promptly and professionally.

What you'll do

• Lead daily front desk operations
• support staff in providing superior check-in and check-out experiences
• resolve guest concerns
• implement and maintain guest-satisfaction processes
• train, recruit, mentor, and support front desk staff
• oversee cash, vouchers, inventories, and receivables
• produce timely financial reports
• maintain personnel files in compliance with applicable laws and regulations.

What we're looking for

Skills & competencies

front office manager

miami fl

hampton inn coconut grove

grove hotel group

hotel operations

front desk

guest services

staff training

check-in and check-out

financial controls

medical benefits

paid holidays

vacation

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical benefits
• paid holidays and vacation time
• 401(k) retirement plan
• training and growth opportunities.

Why this role

Hotel operations familiarity and 1–2 years of customer service leadership are preferred. The role requires prolonged standing and lifting up to 50 pounds; travel is listed as less than 5%.

About the employer

Grove Hotel Group Ltd (Hampton Inn) is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.