Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is onsite in Oelwein, IA, with a stated salary range of $45,000–$65,000 per year. The position supports Tim Reed’s State Farm agency, which serves its local community through a customer-focused team. The representative handles customer inquiries, policy information and changes, and claim follow-up while maintaining accurate interaction records. The role helps deliver responsive service and anticipate the needs of community members served by the agency.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

full-time

customer service representative

state farm agent team member

oelwein ia

tim reed - state farm agent

$45k–$65k

insurance customer service

policy information

policy changes

claims follow-up

monday–friday

health insurance

401(k)

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement, 401(k), performance-based bonus, health insurance, paid time off, training and development, flexible schedule, and advancement opportunities.

Why this role

The posting describes a Monday–Friday schedule, paid time off, continuing education, and opportunities for internal growth.

About the employer

Tim Reed - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.