Part-Time Guest Service Agent

Job overview

The Part-Time Guest Service Agent role is onsite in Charlotte, NC. Compensation is not specified. The position is part of the hotel’s Front Office team and helps create a welcoming guest experience. The role exists to manage front-desk interactions and hotel transactions while helping guests have a smooth stay. The agent handles arrivals and departures, responds to requests and concerns, and coordinates with hotel colleagues to support consistent service.

What you'll do

• Welcome guests
• provide information about hotel services and local attractions
• complete registrations and confirm reservation details
• assign rooms and issue keys and welcome materials
• process check-ins, check-outs, payments, and guest-account charges
• answer calls and record messages
• assist with guest requests
• resolve concerns
• coordinate with Front Office teammates and other departments.

What we're looking for

Skills & competencies

part-time guest service agent

guest services

front desk

hospitality

hotel operations

reservations

guest relations

cash handling

charlotte nc

crescent hotels & resorts

check-in and check-out

payment processing

front office team

Work arrangement

• Weekend coverage required

Why this role

The role combines guest relations, front-desk operations, reservations, cash handling, communication, and problem-solving.

About the employer

Crescent Hotels & Resorts LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.