Customer Service Representative – Onsite

Job overview

The Customer Service Representative works onsite in Knoxville, TN. Starting pay is $18.00 per hour, plus $5.09 per hour in health and welfare benefits. Edfinancial Services helps people manage education-related costs and provides services as a contractor for the U.S. Department of Education. The representative handles customer inquiries through inbound and outbound calls, provides accurate information about products and services, and resolves issues while following federal and company guidelines. The role supports reliable customer service through clear communication, sound judgment, and collaboration with the team.

What you'll do

• Handle inbound and outbound calls professionally and empathetically
• provide accurate information about products and services
• resolve customer questions and issues while maintaining compliance with federal and company guidelines
• use sound judgment and communication skills
• collaborate with teammates. Schedules are assigned based on business needs and may include evening shifts
• the posting states no weekends.

What we're looking for

Skills & competencies

customer service representative

knoxville tn

edfinancial services

full-time

onsite

inbound calls

outbound calls

evening shift flexibility

no weekends

$18/hour starting pay

health and welfare benefit

paid training

tuition reimbursement

Benefits & perks

• $5.09/hour health and welfare benefit
• tuition reimbursement and educational assistance
• medical, dental, vision, pet, life and disability insurance
• Teledoc and EAP
• 11 paid holidays, vacation, sick leave, and a mental health day after six months.

Why this role

Potential to work remotely after onsite training and at least six months of consistent performance, subject to company policy, business needs, and performance standards. Benefits include tuition reimbursement, medical, dental, vision, pet, life and disability insurance, Teledoc, EAP, paid holidays, vacation, and sick leave.

About the employer

Edfinancial Services LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.