Customer Service Representative — Printing and Design

Job overview

The Customer Service Representative — Printing and Design role is onsite in Chicago, IL. The stated base compensation is $40,000–$45,000 per year, with commissions also described. AlphaGraphics - US715 serves small businesses and consumers with printing, design, and shipping solutions. The representative builds customer relationships, identifies needs, explains services, estimates pricing, and processes orders and payments. The role communicates customer requirements to the support team and helps attract customers through product and service guidance.

What you'll do

• Serve as an internal representative
• explain products, services, and capabilities and estimate pricing
• communicate customer requirements to the support team
• assist customers by phone or in person
• take and enter orders
• manage pricing, cancellations, and leads
• determine charges, collect deposits or payments, or arrange billing for printing services
• answer questions and suggest relevant products and services.

What we're looking for

Skills & competencies

customer service representative

printing services

design services

shipping services

customer relationships

order entry

pricing estimates

chicago il

alphagraphics

$40k–$45k/year

commissions

flexible scheduling

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and dental insurance, 401(k), paid time off, training and development, performance bonus, free food and snacks, flexible scheduling, and commissions on revenue.

Why this role

The posting describes flexible scheduling, commissions on revenue, and a career path; print shop experience is preferred but not required.

About the employer

AlphaGraphics - US715 is hiring for this role. Industry: Commercial Printing (except Screen and Books). Sector: 32.