Debt Recovery Agent

Job overview

The Debt Recovery Agent role is onsite in Hinesville, GA, and pays $7.25 per hour. Compensation is stated as an hourly rate. MCI describes itself as a technology-enabled business services company providing customer experience and business process outsourcing services. The agent contacts customers with overdue accounts, discusses payment options, and negotiates repayment arrangements while maintaining accurate account records. The role supports account recovery through professional customer service, empathetic communication, and compliance with company and regulatory requirements.

What you'll do

• Make outbound calls to customers with past-due accounts
• negotiate repayment plans and settlements
• offer solutions to customers experiencing financial hardship
• review account histories and determine recovery strategies
• document interactions and update account information
• answer customer questions
• explain payment options and account status
• comply with company policies and regulatory requirements
• escalate complex issues
• work toward individual and team performance goals.

What we're looking for

Skills & competencies

full-time

debt recovery

collections

outbound calls

payment plans

account review

customer service

negotiation

regulatory compliance

hinesville ga

mci

Work arrangement

• Weekend coverage required

Why this role

High school diploma or equivalent is required. Applicants must be at least 18, type at least 20 words per minute, and have basic Microsoft Office and Windows proficiency. A full application, screening questions, and a brief pre-employment test are required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.