Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Miami Beach, FL. Compensation is not specified. The listing identifies the AC Hotel Ft. Lauderdale Beach as the work location. Lodging Dynamics operates hotels across multiple states and brands, including Marriott and Hilton, and describes its mission as providing exceptional services and opportunities to employees, guests, and investors. The agent supports a positive guest experience by handling reservations, check-ins, room assignments, calls, and guest requests. The role also involves protecting confidential guest records, resolving minor complaints, and escalating major concerns to a supervisor.

What you'll do

• Book guest reservations or coordinate with the reservation center
• register guests and assign rooms
• prepare for group check-ins, check-outs, and VIP arrivals
• answer and route calls and take messages
• handle guest records confidentially
• respond to requests and resolve minor complaints
• inform a supervisor about major problems or disturbances.

What we're looking for

Skills & competencies

front desk agent

miami beach fl

lodging dynamics

hotel guest services

reservations

guest check-in

room assignments

customer service

paid time off

travel discounts

health benefits

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Travel discounts at hotel partners and franchises
• paid time off
• wellness program
• health, dental, vision, 401(k), and supplemental benefits.

Why this role

Hotel front-desk role with guest reservations, VIP arrivals, and guest-service responsibilities.

About the employer

Lodging Dynamics is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.