Service Manager

Job overview

The Service Manager role is onsite in Hertford, NC, and pays $70,000–$90,000 per year. The position leads the service department at Quality Equipment, a John Deere dealer serving agricultural, commercial, and residential customers in North Carolina and southern Virginia. The role coordinates equipment repairs and maintenance to meet customer needs and dealership standards. It directs technicians and service scheduling, oversees repair orders and department performance, and ensures warranty work, tools, and service equipment are handled appropriately.

What you'll do

• Respond to customer calls about mechanical or technical problems
• lead diagnosis and repair planning
• schedule service work and assign jobs to technicians
• maintain management reports and oversee repair orders
• ensure manufacturer warranty and product-improvement work is completed
• maintain service tools and equipment
• schedule maintenance of company-owned vehicles
• resolve customer complaints.

What we're looking for

Skills & competencies

service manager

equipment service

john deere dealer

technician scheduling

repair orders

customer service

hertford nc

quality equipment

$70k–$90k/year

bonus program

paid training

401(k) match

medical and dental

Work arrangement

• Weekend coverage required

Benefits & perks

• Structured bonus program
• medical and dental insurance
• flexible spending account
• life insurance
• paid time off
• paid holidays
• 401(k) with employer match
• company discount
• paid training and professional development.

Why this role

Structured bonus program; medical and dental insurance; flexible spending account; life insurance; paid time off and holidays; 401(k) with employer match; company discount; paid training and development opportunities.

About the employer

QUALITY EQUIPMENT LLC is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.