Call Center Representative

Job overview

The Call Center Representative role is onsite in Charlotte, NC. Compensation is not specified; the posting says compensation is based on the position and experience. The representative assists customers by phone with questions about products and services. The role exists to provide accurate information, identify customer needs, and guide callers toward solutions. By documenting interactions, following call procedures, and escalating complex concerns, the representative supports a positive customer experience and team performance goals.

What you'll do

• Handle incoming and outgoing calls professionally
• provide information about products, services, and promotional offers
• identify customer needs through questions and active listening
• assist with routine inquiries and next steps
• record call details accurately
• refer complex or unresolved concerns to the appropriate team member
• follow call procedures and customer service guidelines
• work toward individual and team performance goals while maintaining service quality.

What we're looking for

Skills & competencies

call center representative

charlotte nc

customer service

inbound calls

outbound calls

telephone communication

active listening

call documentation

problem-solving

training provided

ongoing coaching

talent haven hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Training, ongoing coaching, constructive feedback, a supportive team environment, and professional development opportunities.

Why this role

Training and ongoing coaching are available; previous call center or customer service experience is an advantage but not required; compensation is based on position and experience, with no numeric amount stated.

About the employer

Talent Haven HR is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.