Call Center and Patient Service Representative

Job overview

The Call Center and Patient Service Representative role is onsite in Bordentown, NJ, with a stated salary of $38,000–$52,600 per year. Henry J. Austin Health Center serves patients seeking healthcare services and supports their registration and access to care. This cross-trained role handles patient inquiries and appointment scheduling through the Call Center and registers patients at the front desk. It helps patients navigate health programs and procedures, supports accurate intake and insurance information, and facilitates transitions to clinical departments.

What you'll do

• Answer and process medical service inquiries
• provide information about programs and procedures
• enter patient intake information
• refer patients to nursing for triage and medical advice
• schedule appointments
• register patients
• process co-pays and verify insurance
• maintain scheduling and registration data
• support communication between teams.

What we're looking for

Skills & competencies

call center

patient services

patient registration

healthcare

bordentown nj

henry j austin health center

full-time

day shift

$38k–$52.6k/year

appointment scheduling

insurance verification

spanish preferred

high school diploma required

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off to attend the required New Jersey Medicaid enrollment exam preparation class
• training class provided by the State of New Jersey.

Why this role

Cross-trained coverage between the Call Center and front desk; Spanish bilingual skills preferred and may be required as indicated by the job notice.

About the employer

Henry J Austin Health Center is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.