Service Desk Coordinator

Job overview

The Service Desk Coordinator role is hybrid, with onsite work three days a week and initial onsite training for two weeks. The posting lists Pensacola, FL, Vienna, VA, or Winchester, VA as work locations; the supplied listing location is Merrifield, VA. Compensation is not specified. The position is a multiyear assignment supporting technical service desk operations. The coordinator responds to inbound calls and support requests, troubleshoots routine technical issues, documents activity, and escalates requests when needed. The work helps users receive timely support through phone, web queues, outbound interactions, and email.

What you'll do

• Respond to inbound calls and provide technical support and troubleshooting
• support users through web queues, outbound interactions, and email
• use available resources to resolve issues
• document and report activities using PC applications
• escalate requests outside the role’s scope
• attend weekly staff and mentor meetings
• and follow ETS practices, policies, and procedures.

What we're looking for

Skills & competencies

service desk coordinator

technical support

troubleshooting

inbound calls

call center

web queues

email support

hybrid

merrifield va

system one

monday–friday

8:00 a.m.–4:30 p.m.

servicenow preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible employees may access medical, dental, vision, spending accounts, life insurance, voluntary plans, and a 401(k) plan.

Why this role

The posting requests 3–5 years of recent professional call center experience and describes a hybrid schedule of onsite three days per week, Monday–Friday, 8:00 a.m.–4:30 p.m. Eligible employees may have medical, dental, vision, spending account, life insurance, voluntary plan, and 401(k) options.

About the employer

System One is hiring for this role. Industry: Temporary Help Services. Sector: 56.