Customer Service Team Lead - Bilingual

Job overview

The Bilingual Customer Service Team Lead is a full-time, onsite position located in Kenosha, WI. The pay range is $33 to $38 per hour, and this role supports the customer service department at Uline, Inc. This role exists to lead and empower bilingual customer service representatives. The Team Lead ensures the team is trained to be ultimate problem solvers and delivers the fast, friendly service customers expect in both English and Spanish.

What you'll do

• Coach and develop bilingual representatives on product knowledge and performance metrics.
• Evaluate customer interactions for quality.
• Facilitate team meetings and training sessions.
• Handle escalated customer issues.

What we're looking for

Skills & competencies

full-time

day shift

kenosha wi

uline

team lead

bilingual

customer service

leadership

spanish

english

$33-$38/hr

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance, 401(k) with 6% employer match starting day one, multiple bonus programs, paid holidays, generous PTO, and tuition assistance.

Why this role

Requires fluency in English and Spanish, significant growth potential, and a supportive environment with comprehensive benefits starting day one.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.