Account Supervisor, Airline Catering

Job overview

The Account Supervisor is a central force connecting the kitchen/Customer Service Center (CSC) with our airline partners, driving smooth communication, flawless coordination, and exceptional service delivery. In this high-impact role, you’ll tackle performance challenges head‑on, respond quickly to customer needs, and champion collaboration across internal teams to keep operations running at peak efficiency. As an Account Supervisor, you play a pivotal role in elevating service excellence, strengthening customer account relationships, and contributing directly to the ongoing success of our airline partnerships. In addition, the Account Supervisor leads a team of six warehouse employees, in collaboration with the Account Management team, to oversee daily execution, workflow efficiency, and adherence to operational standards.

What you'll do

• Act as primary point of contact between kitchen/CSC, airline partners, and Key Account Manager. Maintain customer specifications, measurement systems, and service requirements across departments. Ensure accurate billing, provisioning, and management of customer‑specific inventory and par levels. Support on‑time flight departures in accordance with catering and airline guidelines. Coordinate airline CSC evaluations
• distribute feedback and ensure timely responses. Track quality scores, flight attendant feedback, and delay data
• maintain related databases.

What we're looking for

Skills & competencies

full-time

day shift

austin tx

sky chefs

account management

aviation

logistics

onsite

client relations

warehouse

Work arrangement

• Weekend coverage required

Benefits & perks

• Salary $57,000 - $71,000, medical/dental/vision starts Day 1, 401(k) match, tuition reimbursement.

Why this role

Salary $57,000 - $71,000, medical/dental/vision starts Day 1, 401(k) match, tuition reimbursement.

About the employer

Sky Chefs is hiring for this role. Industry: Caterers. Sector: 72.