Field Service Engineer Tier II

Job overview

The Field Service Engineer Tier II role is onsite in San Antonio, TX, and the posting's detailed pay range is $22–$23 per hour. The role provides hands-on IT support in a federal environment for Abacus Solutions Group. The engineer helps keep end users and their workplace technology operational by troubleshooting computers, peripherals, software, and network connectivity, documenting resolutions, and coordinating with staff on system needs and improvements.

What you'll do

• Provide Tier 2 support for desktops, laptops, printers, and peripherals
• install, troubleshoot, service, and repair computers and related software
• support basic network connectivity and hardware issues
• connect devices to existing data networks
• maintain ticketing-system logs
• provide in-person and remote user support
• document daily activities and resolutions
• assist users with hardware and software
• collaborate on system needs and improvements.

What we're looking for

Skills & competencies

field service engineer tier ii

abacus solutions group

san antonio tx

onsite

tier 2 support

desktop support

windows

network connectivity

ticketing systems

comptia a+

itil v3 foundation

$22–$23/hr

on-call

Work arrangement

• Weekend coverage required

Why this role

Requires at least one year of hands-on IT support experience, specified help desk/service desk, CompTIA A+, and ITIL v3 Foundation certifications, plus one listed additional certification; U.S. citizenship and ability to obtain and maintain Public Trust suitability required; Monday–Friday, 8:00 a.m.–5:00 p.m., with after-hours on-call availability.

About the employer

Abacus Solutions Group is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.