Spa Concierge – Guest Experience

Job overview

The Spa Concierge – Guest Experience role is onsite in Lexington, KY, with part-time hours of 20–30 per week; the posting also describes full-time availability at 30 or more hours. The posting states hourly compensation but does not specify a numeric rate. The Woodhouse Day Spa focuses on delivering a high-quality guest experience. The concierge guides guests through spa services, scheduling, amenities, and product recommendations, helping create a welcoming and seamless visit. The role also supports guest retention by inviting guests to schedule future visits and helps the leadership team keep daily operations running smoothly.

What you'll do

• Explain the spa experience and assist guests with treatment scheduling
• answer phones
• welcome guests and provide personal attention
• introduce guests to the spa, changing lounge, and amenities
• maintain knowledge of products and explain recommendations
• invite guests to rebook
• serve as backup for the leadership team
• help maintain a clean and safe environment.

What we're looking for

Skills & competencies

spa concierge

guest experience

lexington ky

the woodhouse spa

part-time

20–30 hours

evenings

saturdays

guest scheduling

spa amenities

product recommendations

paid training

401(k) match

employee discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match
• employee discounts
• advancement opportunities
• training and development
• wellness resources
• paid time off eligibility
• EAP
• health insurance options for eligible full-time team members.

Why this role

Immediate staffing needs include evenings and Saturdays; in-depth training program and 90-day probationary period; permanent position sought rather than temporary or seasonal work.

About the employer

The Woodhouse Spa - Northern Kentucky & Lexington is hiring for this role. Industry: Other Personal Care Services. Sector: 81.