Sales Consultant - Customer Service

Job overview

The Sales Consultant - Customer Service role is an onsite position based in Rochester, NY. Compensation is specified as $19.00 - $28.50 per year, and this role supports the sales and appraisal department at CarMax. This role exists to provide a transparent and customer-first experience for individuals buying, selling, or servicing vehicles. The consultant acts as a guide through the entire process, ensuring that all administrative and inventory-related tasks are completed with integrity and efficiency.

What you'll do

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

What we're looking for

Skills & competencies

full-time

day shift

rochester ny

carmax

sales

customer service

retail

vehicle sales

appraisal support

no on-call

$19.00-$28.50/yr

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid sick time, vacation time, and 6 paid holidays plus 1 floating holiday.

Why this role

Full-time role with hands-on training in a fast-paced retail environment.

About the employer

Carmax is hiring for this role. Industry: Used Merchandise Retailers. Sector: 45.