Customer Success Manager
Compensation
$75k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Montpelier, VT
Schedule
Day shift
Posted
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Job overview
The Customer Success Manager is an onsite role based in Montpelier, VT, with a salary range of $75,000 - $100,000 per year. This position manages a portfolio of enterprise accounts, ensuring long-term retention and expansion through proactive relationship management. This role exists to drive customer value realization and platform adoption. The Customer Success Manager contributes to the company's goals by identifying risk signals, executing mitigation strategies, and developing expansion opportunities to grow annual recurring revenue.
What you'll do
- Manages a portfolio of 30+ accounts.
- Conducts regular stakeholder meetings and QBRs.
- Owns GRR and NRR outcomes.
- Monitors customer health indicators.
- Identifies and develops upsell/cross-sell opportunities.
What we're looking for
- Skills & competencies
- full-timeday shiftmontpelier vt$75k-$100kcustomer successsaasaccount managementretentionexpansionai-powered workflows
- Work arrangement
- Weekend coverage required
Benefits & perks
- Healthcare, dental, vision, 401k match, flexible PTO, and paid parental leave.
Why this role
$75K-$100K salary; 5+ years SaaS experience; focus on GRR/NRR and expansion targets.
About the employer
Cleo is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-2021.00
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Listing ID: f3235779-ae93-4542-aec2-907ea8379f02