Guest Services Associate, Front Desk

Job overview

The Guest Services Associate, Front Desk role is an onsite, full-time position in New Orleans, LA, paying $13 to $14 per hour. Hostelling International USA’s New Orleans hostel welcomes travelers and promotes understanding of the world and its people through hostelling. The associate keeps reception operations running smoothly while welcoming, registering, and orienting guests. The role also handles reservations, tours, safety procedures, shift records, and guest information, while supporting hostel operations through tasks such as laundry, cleaning, bookkeeping, and food preparation. Flexible availability for a combination of AM and PM shifts is required, and overnight on-call emergency assistance is part of the role.

What you'll do

• Welcome, register, orient, and supervise guests
• provide group orientations with cultural sensitivity
• handle individual and group reservations by phone, email, or online
• conduct tours and gather feedback
• follow hostel safety and security procedures
• maintain shift reports, logs, and paperwork
• perform laundry, cleaning, bookkeeping, and food preparation
• provide information about HI memberships, the hostel, and local area
• represent HI USA positively
• provide overnight on-call emergency assistance.

What we're looking for

Skills & competencies

guest services associate

front desk

full-time

new orleans la

hostelling international usa

guest registration

reservations

hostel tours

guest safety

am and pm shifts

overnight on-call

high school diploma or ged

$13–$14/hr

free hostel stays

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, disability, vacation, sick leave, and 403(b) with company match
• free stays at other HI USA hostels subject to availability
• brand discounts
• on-the-job training and growth opportunities.

Why this role

Flexible availability for a combination of AM and PM shifts required. Overnight on-call assistance for emergencies is included. High school diploma or GED required.

About the employer

Hostelling International USA is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.