Customer Service Specialist (Full-Time)

Job overview

The Customer Service Specialist works onsite in Charleston, SC, to support retail store operations. Compensation is not specified for this role, which supports the retail sales team in delivering high-quality service and product solutions. This role exists to ensure customer satisfaction by assisting with product selection, processing sales, and maintaining store standards. The specialist contributes to the team's success by meeting sales goals and providing expert guidance on paint and coating products.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

full-time

day shift

onsite

retail sales

paint mixing

customer service

charleston sc

sherwin-williams

weekend availability

no degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• General benefits information available at http://www.myswbenefits.com/

Why this role

Full-Time, Day Shift, Onsite, Retail Sales, Paint Mixing, Customer Service, Charleston SC, Sherwin-Williams, Weekend Availability, No Degree Required

About the employer

Sherwin-Williams is hiring for this role. Industry: Paint and Wallpaper Retailers. Sector: 44.