Client Services Dispatcher – HVAC and Plumbing

Job overview

The Client Services Dispatcher – HVAC and Plumbing role is onsite in Longmont, CO; compensation is not specified. The position supports Champions Group, a provider of heating, air conditioning, plumbing, and electrical services, and serves residential HVAC and plumbing customers. The dispatcher manages customer calls and coordinates service appointments so customer needs are assessed and technicians can deliver timely service. Accurate records, effective call handling, and coordination with technicians and internal teams support smooth service delivery and customer satisfaction.

What you'll do

• Handle high-volume inbound and outbound calls
• schedule, coordinate, and dispatch service appointments
• assess customer needs and provide solutions
• de-escalate concerns
• communicate service options and book appointments
• maintain customer interaction records in ServiceTitan
• coordinate with technicians and internal teams
• meet performance metrics and follow call flows and scripts.

What we're looking for

Skills & competencies

client services dispatcher

hvac

plumbing

customer service

service appointments

dispatch

inbound calls

outbound calls

servicetitan

longmont co

champions group

45 wpm

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• Health Savings Account
• 401(k) with 50% company match
• paid holidays and sick days.

Why this role

The posting seeks 2–4 years of call center, dispatch, or customer service experience; HVAC, plumbing, or home-services experience is a strong plus. Requires ability to talk and type simultaneously at a minimum of 45 WPM and proficiency in Microsoft Office.

About the employer

Champions Group Holdings is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.