Business Operations Manager II, Advanced Process and Tools

Job overview

The Business Operations Manager II, Advanced Process and Tools role is onsite in Englewood, CO. Pay is $83,950–$119,900 per year. The role supports EchoStar’s Customer Experience Operations teams, which work to improve customer and field-agent experiences across its brands.

What you'll do

• Lead and mentor Program Managers
• analyze agent tool pain points, ticket trends, and usability barriers
• model the impact of call volume, handle time, and transfer rates to support IT prioritization
• use AI and automated workflow tools to improve agent efficiency
• partner across CXO, IT, and other teams on process and tool improvements.

What we're looking for

Skills & competencies

business operations manager ii

advanced process and tools

englewood co

echostar

program management

people leadership

process improvement

customer experience operations

ai and automation

$83,950–$119,900/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible spending accounts
• HSA
• 401(k) with company match
• employee stock purchase plan
• career opportunities
• flexible time away plan.

Why this role

Requires a bachelor’s degree and at least three years of relevant experience, including one year in people leadership, data analysis and impact modeling, and process improvement or IT workflow systems. Occasional travel to CXO sites may be required; visa sponsorship is unavailable.

About the employer

EchoStar is hiring for this role. Industry: All Other Telecommunications. Sector: 51.