Service Desk Engineer II / III

Job overview

The Service Desk Engineer II / III role is full-time and in-office in Saint Louis, MO, unless assigned to a client site. Compensation is not specified. Forward Slash Technology provides managed IT services, cybersecurity, consulting, and technology project delivery. The engineer resolves and escalates technical incidents across client environments while maintaining security, documentation, service-level, and communication standards. At Level II/III, the role also contributes advanced troubleshooting, root-cause analysis, peer mentoring as assigned, and improvements to service delivery.

What you'll do

• Resolve incidents and service requests within priority, SLA, security, documentation, and communication standards
• support Microsoft 365, Windows, identity, endpoints, applications, networking, cloud, security tools, backups, and approved client systems
• use service and monitoring tools
• communicate status and resolutions
• escalate with troubleshooting evidence
• improve knowledge articles, configurations, scripts, and procedures
• participate in on-call, major incidents, patching, maintenance, onboarding, and project handoffs as assigned
• Level II/III engineers mentor peers as assigned and lead complex troubleshooting.

What we're looking for

Skills & competencies

service desk

it support

microsoft 365

windows

networking

cybersecurity

incident resolution

technical escalation

documentation

full-time

in-office

saint louis mo

forward slash technology

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes professional development and exposure to diverse client environments
• no specific benefits package is listed.

Why this role

The posting specifies participation in on-call and major-incident activities as assigned.

About the employer

Forward Slash Technology is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.