Hotel Front Desk Agent

Job overview

The Hotel Front Desk Agent is an onsite role based in Baltimore, MD, with Renaissance Baltimore Harborplace Hotel. The position offers a pay rate of $19.16 per hour. This role supports the hotel's guest services by managing front desk operations. This role exists to deliver an exceptional experience to every guest. By welcoming guests, managing information, distributing keys, and answering inquiries, the agent ensures guests have an excellent stay, contributing to the hotel's reputation for quality service.

What you'll do

• Welcome guests, check in/out, manage guest account information, answer incoming calls, handle customer complaints, and communicate with housekeeping.

What we're looking for

Skills & competencies

full-time

front desk agent

baltimore md

renaissance hotel

hospitality

guest services

onsite

customer service

hotel operations

$19.16/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary, health, dental, and vision insurance, paid time off, holidays, sick leave, professional development, and career advancement opportunities.

About the employer

Renaissance Baltimore Harborplace Hotel is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.