Customer Service Representative – State Farm Agent Team Member

Job overview

Customer Service Representative – State Farm Agent Team Member is an onsite role in Knoxville, TN, with a stated salary range of $40,000–$55,000 per year. The six-person agency describes its work as closely connected to the local community. The role supports agency growth by resolving customer inquiries, providing policy information, assisting with policy changes, processing claims, and maintaining accurate interaction records. It helps customers receive responsive service while coordinating with other agency team members and anticipating community needs.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team

sage kohler

knoxville tn

insurance

policy information

policy changes

claims processing

customer records

licensing reimbursement

health insurance

dental insurance

paid time off

$40k–$55k per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Licensing reimbursement, Simple IRA, performance-based bonus, health, dental and vision insurance, paid time off, training and development, and advancement opportunities.

Why this role

Experience is not required; the agency offers licensing reimbursement, training and development, and potential internal growth opportunities for driven, sales-minded candidates.

About the employer

Sage Kohler - State Farm Agent is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.