Social Services Specialist I/II

Job overview

The Social Services Specialist I/II role is hybrid in-person and telework, with the posting identifying Oklahoma City, OK or Tulsa, OK as possible locations. Level I salary is $36,811.95 annually and Level II salary is $39,571.76 annually, plus full state employee benefits. The position supports the ADvantage Waiver program within the Medicaid Services Unit’s Provider Relations Department. The specialist processes newly assigned member cases and supports related program operations using state database systems. The work helps maintain compliance with program requirements, respond to provider questions, and sustain service continuity across ADvantage operations.

What you'll do

• Manage and process newly assigned member cases in the Harmony electronic database using daily assignment reports
• ensure compliance with ADvantage Waiver program requirements
• use Harmony and ICE systems
• support overflow workload across ADvantage operations
• provide provider question support
• submit help desk tickets for information or assistance
• maintain customer service and professional communication through Microsoft Teams. Occasional travel is stated
• a valid driver’s license and required car insurance are needed.

What we're looking for

Skills & competencies

social services specialist i/ii

oklahoma city ok

tulsa ok

oklahoma human services

advantage waiver

medicaid services unit

provider relations

member case processing

harmony system

ice system

hybrid in-person/telework

state employee benefits

Work arrangement

• Weekend coverage required

Benefits & perks

• Full state employee benefits
• the posting does not enumerate specific benefits.

Why this role

Hybrid in-person/telework arrangement depends on applicant location; stable high-speed home internet is required for telework, otherwise office work is required. Occasional travel is stated.

About the employer

Oklahoma Human Services is hiring for this role. Industry: Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs). Sector: 92.