Call Center Associate

Job overview

The Call Center Associate role is an onsite position based in Lowell, MA, offering a salary range of $50,000 to $70,000 per year. This role supports the sales and marketing department at Renewal by Andersen | Esler Companies, a leader in the window-replacement industry. The primary purpose of this role is to serve as the first point of contact for homeowners interested in window-replacement services. The associate will handle inbound inquiries, identify unique customer needs, and schedule appointments for sales consultants, contributing to the company's goal of providing a superior customer experience.

What you'll do

• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication.
• Skillfully overcome objections by addressing concerns and reinforcing service value.
• Identify unique home situations and schedule appointments for Sales Consultants.
• Communicate effectively and show empathy as the first point of contact.

What we're looking for

Skills & competencies

full-time

day shift

lowell ma

customer service

inside sales

no cold calling

$50k-$70k

weekend availability

onsite

growth opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, and Vision Insurance, 401k with 50% match, Tuition Reimbursement, Paid Time Off, Paid Volunteer Time, and Teammate Assistance Plan.

Why this role

No cold calling, weekly and monthly bonuses, and a clear growth and development plan with promotion opportunities.

About the employer

Renewal by Andersen | Esler Companies is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.