Senior Director, Lift Experience Center of Excellence

Job overview

The Senior Director, Lift Experience Center of Excellence role is hybrid for employees within 50 miles of Broomfield, CO, with onsite work Tuesday through Thursday and flexibility to work offsite Monday and Friday. Employees outside commuting distance may work remotely from the listed eligible locations. Compensation is $146,000–$160,000 per year, plus annual bonus and equity. Vail Resorts operates destination resorts and ski areas. The senior director defines and leads the enterprise strategy and operating model for Lift Operations and Scanning across the resort network. The role builds scalable practices, develops leaders, and uses operational data and field feedback to improve safety, guest and employee experience, efficiency, access control, and revenue protection.

What you'll do

• Build and lead the Lift Experience Center of Excellence
• define enterprise strategy, priorities, and operating practices
• improve safety, access effectiveness, and guest flow
• develop tools, SOPs, training, scorecards, and resource hubs
• establish KPI frameworks and performance reviews
• build leader and workforce capability
• use operational data and field feedback to identify and scale improvements
• partner with resort, regional, and enterprise teams
• engage frontline teams and incorporate operational feedback.

What we're looking for

Skills & competencies

senior director

lift experience

center of excellence

mountain operations

lift operations

scanning operations

guest experience

hybrid

broomfield co

vail resorts

$146k–$160k per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Annual bonus and equity
• free employee ski passes and discounted lift tickets for friends and family
• free ski lessons
• discounts on lodging, food, gear, and mountain shuttles
• 401(k)
• employee assistance program
• training and professional development
• eligible full-time roles also include health insurance, dependent ski passes, and critical illness and accident plans.

Why this role

Remote work outside commuting distance is limited to British Columbia, Washington, D.C., and the listed U.S. states; work arrangements may change at the company’s discretion.

About the employer

Vail Resorts is hiring for this role. Industry: Skiing Facilities. Sector: 71.