Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member is an onsite role in Royal Oak, MI. The posting states a salary range of $40,000–$60,000 per year. The agency describes a collaborative, community-connected team that supports customers and invests in employee development. The representative handles customer inquiries and policy updates, processes claims, and maintains interaction records. By coordinating with agency colleagues and anticipating customer needs, the role supports positive customer experiences and the agency’s growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance customer service

policy information

policy changes

claims follow-up

customer records

royal oak mi

state farm agent

$40,000–$60,000/year

full-time

hiring bonus

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA
• hiring bonus
• performance-based bonus
• paid time off
• training and development
• advancement opportunities
• bonuses and commissions
• sign-on bonus.

Why this role

Previous customer service experience preferred; the posting describes potential internal growth opportunities for driven, sales-minded candidates.

About the employer

Alisha Alef - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.