Desktop Support Technician — Level 2
Employment type
Full-time
Work setting
On-site
Location
South San Francisco, CA
Schedule
Day shift
Posted
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Job overview
The Desktop Support Technician — Level 2 role is onsite in South San Francisco, CA, with some support provided through remote connections. Compensation is not specified. The technician supports client computer hardware, software, and audiovisual needs. The role resolves desktop and peripheral issues, completes deployments and migrations, and maintains accurate service records so client requests are fulfilled and tracked consistently.
What you'll do
- Support PC and Mac platforms
- install, repair, and maintain desktop hardware and peripherals
- perform system and data migrations and application installation and configuration
- coordinate equipment and parts for service requests
- close requests in the CRM tool
- maintain asset and request records
- support audiovisual events
- and keep certifications and training current.
What we're looking for
- Skills & competencies
- desktop support technicianlevel 2deskside supportwindowsmachardware deploymenttroubleshootingsystem migrationcrmsouth san francisco cathe rockridge group
- Work arrangement
- Weekend coverage required
Why this role
The posting seeks three or more years of Windows and Mac experience in an L2 deskside support role and customer-facing IT experience. CompTIA or equivalent and manufacturer technical authorizations are preferred.
About the employer
The Rockridge Group is hiring for this role. Industry: Facilities Support Services. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Facilities Support Services
- Occupation code
- 15-1232.00
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Listing ID: f2146f6f-1dee-45cd-a41c-04649c402343