Automotive Service Writer — Customer Service Representative

Job overview

The Automotive Service Writer — Customer Service Representative role is onsite in Sacramento, CA, with a Monday–Friday schedule between 8:00 a.m. and 5:00 p.m. Pay is $15–$35 per hour, tailored to expertise. Prestige Auto Works is an independent repair shop specializing in European, imported, and luxury vehicles while servicing all makes and models. The service writer creates a clear link between customers and technicians by listening to vehicle concerns and translating them into detailed service orders. The role coordinates parts and workflow, handles inquiries, and resolves customer concerns to support an efficient repair process and positive customer experience.

What you'll do

• Welcome customers and listen to vehicle concerns
• translate customer needs into detailed service orders
• coordinate with technicians
• order parts
• handle inquiries and resolve customer concerns.

What we're looking for

Skills & competencies

automotive service writer

customer service representative

sacramento ca

prestige auto works

full-time

onsite

$15–$35/hr

auto repair

european vehicles

service orders

monday–friday

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Health coverage, 401(k), paid holidays, paid sick days, holiday bonuses, and team summer barbecues.

Why this role

Five or more years of automotive service writer experience and a valid driver’s license with clean driving record required; Monday–Friday schedule.

About the employer

Prestige Auto Works is hiring for this role. Industry: General Automotive Repair. Sector: 81.