Customer Service Officer

Job overview

The Customer Service Officer role is onsite in San Antonio, TX; compensation is $39,000–$42,000 per year. The position supports Strive Global’s customer service operations and its focus on professional, customer-first service. The officer responds to inquiries, provides accurate information, resolves or routes concerns, and maintains interaction records. Coordinating with internal departments and following up on requests helps deliver consistent customer support and satisfaction.

What you'll do

• Respond to customer inquiries professionally and promptly
• provide accurate information about services, processes, and requests
• assist with questions and concerns
• identify customer needs and offer appropriate guidance
• maintain accurate interaction records
• follow up on requests
• coordinate with internal departments to resolve issues
• support daily service operations and administrative tasks.

What we're looking for

Skills & competencies

customer service officer

san antonio tx

strive global

full-time

$39,000-$42,000/year

customer support

customer inquiries

issue resolution

customer records

follow-up

administrative tasks

communication

professional growth

structured onboarding

Work arrangement

• Weekend coverage required

Benefits & perks

• Professional growth and career development opportunities, continued learning, and a supportive, collaborative work environment.

Why this role

Full-time role with structured onboarding, continued learning, professional growth opportunities, and potential to take on additional responsibilities as the organization grows.

About the employer

Strive Global is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.