Front Office Manager

Job overview

The Front Office Manager role is onsite in Winston-Salem, NC. Compensation is not specified. The position supervises the front desk at SpringHill Suites Winston-Salem Hanes Mall. The manager oversees front desk operations and personnel to support efficient hotel service and guest satisfaction. The role coordinates staffing and training, handles guest needs and transactions, and ensures brand procedures and company policies are followed.

What you'll do

• Supervise front desk shifts
• participate in hiring, managing, and training front desk personnel
• implement front desk policies and procedures
• check guests in and out
• handle reservations, inquiries, complaints, and service requests
• monitor guest comments
• maintain room availability and account records
• manage cash and billing transactions
• coordinate room status with housekeeping
• communicate across shifts
• follow safety and emergency procedures.

What we're looking for

Skills & competencies

front office manager

hotel operations

front desk

guest services

staff training

reservations

check-in

check-out

winston-salem nc

springhill suites

hotel experience

Work arrangement

• Weekend coverage required

About the employer

SpringHill Suites Winston-Salem Hanes Mall is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.