Tow Dispatcher — 2nd Shift

Job overview

The Tow Dispatcher — 2nd Shift role is onsite in Salem, VA. Pay is $18 per hour, and the schedule is Monday–Friday, 2:00 PM–10:00 PM. The dispatcher supports Brown & Son Towing’s towing operations; the listing is posted by Valor Fleet Services. The dispatcher serves as a first contact for customers, motor clubs, police, and fleet accounts, then coordinates the appropriate truck and driver for each request. Accurate call details, real-time driver tracking, clear customer updates, and careful dispatch records help deliver timely and safe roadside assistance and towing service.

What you'll do

• Answer towing and roadside-assistance requests from customers, police rotation lists, insurance companies, and commercial accounts
• collect call and vehicle details
• assign calls based on location, truck type, and availability
• track drivers using GPS and dispatch software and update estimated arrival times
• enter and close calls with accurate charges, mileage, and notes
• manage digital motor-club jobs within response times
• coordinate police-requested tows, impounds, private-property tows, and vehicle releases under applicable rules
• handle customer questions and complaints and escalate issues
• stay in contact with drivers about safety, delays, and scene changes
• assist with billing records, impound inventory, and end-of-shift reports.

What we're looking for

Skills & competencies

tow dispatcher

2nd shift

towing

roadside assistance

driver dispatch

gps tracking

dispatch software

salem va

$18/hr

monday–friday

2:00 pm–10:00 pm

health insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off
• and a 401(k) with match.

Why this role

Towing dispatch experience is required; heavy-wrecker towing or transportation experience is a strong plus. A high school diploma or GED is required. Benefits include health, dental, and vision insurance, paid time off, and a 401(k) with match.

About the employer

Valor Fleet Services is hiring for this role. Industry: Motor Vehicle Towing. Sector: 48.