Call Center Supervisor

Job overview

The Call Center Supervisor is an onsite role based in Pittsfield, NH. Compensation is $44,660-$58,000 per year, and this position supports Conduent State Healthcare, LLC's mission-critical services for government and healthcare clients. This role exists to lead a team of agents in a fast-paced environment, driving operational performance, coaching team members, and ensuring service quality. The supervisor contributes to the company's goals by maintaining compliance with program requirements and supporting positive customer outcomes through effective people leadership.

What you'll do

• Supervise, coach, and develop call center agents.
• Manage real-time performance metrics including attendance, productivity, and quality.
• Handle escalated customer inquiries.
• Monitor Real-Time Adherence and staffing levels.
• Prepare operational reports.

What we're looking for

Skills & competencies

full-time

day shift

pittsfield nh

conduent

call center

supervisor

management

healthcare

government

kpi management

$44,660-$58,000/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Health Insurance, Dental, Vision, Life Insurance, Disability Insurance, Retirement Savings Plan, Paid Holidays, Paid Time Off

Why this role

Focus on government/healthcare programs, hands-on leadership, performance-based management.

About the employer

Conduent State Healthcare, LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.