Technical Account Executive

Job overview

Technical Account Executive is an onsite, full-time role in Salem, OR. The salary range is $90,000–$130,000 per year. defi SOLUTIONS provides SaaS loan origination, servicing, and managed servicing solutions to lenders and financial institutions. The executive serves as a technical advisor and relationship manager for assigned clients, helping them use products effectively and achieve business outcomes. By managing escalations, mitigating technical risks, and coordinating cross-functional resolution, the role supports client satisfaction and retention.

What you'll do

• Provide primary technical escalation support for assigned clients
• advise on product usage, adoption, configuration, and best practices
• translate business needs into use cases
• coordinate complex technical problem resolution
• prioritize development cases
• communicate service changes and risks
• prepare executive technical reviews
• create training and knowledge-base materials
• share client feedback with product and engineering teams.

What we're looking for

Skills & competencies

technical account executive

full-time

salem or

defi solutions

saas

client success

technical escalations

loan origination

risk management

cross-functional collaboration

less than 25% travel

$90k–$130k

Work arrangement

• Weekend coverage required

Why this role

Requires eight years of customer-facing experience and two or more years of SaaS platform knowledge. Travel is less than 25%; occasional off-hours incident coordination may be needed.

About the employer

defi AUTO LLC is hiring for this role. Industry: International, Secondary Market, and All Other Nondepository Credit Intermediation. Sector: 52.