Customs Clearance Control Tower Supervisor, PM (8:00 p.m.–4:30 a.m.)

Job overview

The Customs Clearance Control Tower Supervisor role is onsite in Erlanger, KY, with a Monday–Friday schedule from 8:00 p.m. to 4:30 a.m. Compensation is not specified. The role supports DHL Express shipment processing and customs clearance operations. The supervisor manages daily workflow, supports and coaches team leads and agents, and handles escalations while coordinating with customers and clearance teams. The role helps ensure compliant processing and that staffing and team performance meet operational volume and customer expectations.

What you'll do

• Manage daily operations and workflow prioritization
• support and coach team leads and agents
• handle customer escalations and complex issues
• collaborate with customers, COG, and clearance teams
• ensure regulatory and internal compliance
• allocate staffing based on volume and business needs
• drive cross-training
• manage relevant HR tasks and performance reviews
• evaluate requests and determine process or escalation needs
• ensure volume and customer expectations are met.

What we're looking for

Skills & competencies

customs clearance supervisor

control tower

shipment processing

customs compliance

team leadership

staff coaching

escalation management

monday–friday

8:00 p.m.–4:30 a.m.

erlanger ky

dhl express

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company match, medical, dental, vision, well-being programs, tuition reimbursement, paid time off, paid leave, employee discounts, employee assistance and work-life programs, and training opportunities.

Why this role

The stated schedule is Monday–Friday, 8:00 p.m.–4:30 a.m.; airport SIDA badging eligibility is required.

About the employer

DHL Express, Inc. is hiring for this role. Industry: Couriers and Express Delivery Services. Sector: 49.