Enterprise Customer Success Manager

Job overview

The Enterprise Customer Success Manager role is listed in Arlington, VA; the posting does not specify a work arrangement. Compensation is not specified. The role supports VisibleThread’s RFP Intelligence Platform and enterprise customers in government contracting, defense and space, IT services, and healthcare. The manager owns customer relationships and helps clients adopt the platform to improve efficiency, reduce risk, and support compliance. The role also connects customers with product and support teams and identifies renewal and upsell opportunities.

What you'll do

• Own relationships across a portfolio of enterprise customers and $3 million in ARR
• understand customer goals, workflows, and challenges
• onboard and train customers
• drive product adoption and measurable outcomes
• coordinate customer issues with product and support teams
• identify renewal and upsell opportunities and work with sales.

What we're looking for

Skills & competencies

enterprise customer success manager

arlington va

visiblethread

enterprise accounts

customer success

saas

government contracting

rfp intelligence

onboarding

product adoption

renewals

upsell opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• 100% paid private medical insurance, flexible working schedule, annual leave, career growth, and team events.

Why this role

The posting seeks 5+ years of customer success, account management, or customer-facing SaaS experience and says GovCon experience would be beneficial. AI savvy is required. Benefits include 100% paid private medical insurance and flexible scheduling.

About the employer

VisibleThread is hiring for this role. Industry: Software Publishers. Sector: 51.