Customer Intake and Dispatch Coordinator

Job overview

The Customer Intake and Dispatch Coordinator role is onsite in Kenner, LA. Compensation is $16–$18 per hour. The position supports SERVPRO of Metairie restoration operations and serves as an initial contact for customers and referral partners reporting property damage or requesting service. The coordinator gathers and records loss information, assesses urgency, and routes each lead to the appropriate operational team. Accurate intake, prompt dispatch, and follow-up help restoration teams respond to service requests and keep customers and referral partners informed.

What you'll do

• Answer incoming customer, referral, and First Notice of Loss calls
• collect loss, contact, service-location, insurance, and referral details
• enter leads, referrals, customer information, and call notes into company systems
• assess urgency and dispatch leads to the appropriate team
• facilitate warm transfers and locate team members for immediate assistance
• notify teams of urgent losses and confirm referrals are received
• monitor dispatched leads and follow up
• provide available updates and route technical questions
• escalate delays, missed calls, concerns, and unresolved referrals
• maintain accurate call and dispatch records
• support on-call schedules, team availability, job tracking, front-office coverage, and administrative tasks as needed.

What we're looking for

Skills & competencies

customer intake and dispatch coordinator

kenner la

servpro of metairie

customer intake

dispatch

first notice of loss

call handling

lead entry

restoration operations

on-site office

$16–$18 per hour

on-call schedule support

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off
• training and development
• 401(k) and matching
• opportunity for advancement.

Why this role

High school diploma or GED required. Preferred experience includes call center, dispatch, receptionist, customer service, scheduling, or administrative support.

About the employer

SERVPRO of Metairie is hiring for this role. Industry: Other Services to Buildings and Dwellings. Sector: 56.