Shift Leader

Job overview

The Shift Leader is an onsite role based in Syracuse, NY. The pay range is $16.25–$19.00 per hour plus tips, and this role supports the operations of a Dunkin' franchise location managed by The Wolak Group. This role exists to support operational excellence by role modeling and leading the team to deliver exceptional guest service. The Shift Leader trains and coaches employees, ensures assigned duties are completed, and maintains high standards for food quality and safety.

What you'll do

• Support operational excellence by role modeling and leading the team to deliver exceptional guest service.
• Train and coach new and existing employees.
• Ensure team members complete all assigned duties and serve safe, quality food and drinks.
• Maintain a superior guest experience.

What we're looking for

Skills & competencies

full-time

day shift

syracuse ny

dunkin'

shift leader

retail

food service

customer service

leadership

training

$16.25-$19/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive pay, tips, tuition reimbursement, health/dental/vision coverage, 401(k), paid time off, free/discounted food.

Why this role

Tuition reimbursement through Southern NH University, free/discounted food, and career development opportunities.

About the employer

Dunkin' @ The Wolak Group - Erie Blvd is hiring for this role. Industry: Limited-Service Restaurants. Sector: 72.