Front Office Manager

Job overview

The Front Office Manager role is onsite in Bloomfield, MI. Compensation is not specified. The position supports hotel guest services, including reservations, guest registration, bell services, telephone services, and guest accounting. The manager leads front desk operations and maintains service standards while managing staffing, budgets, reservations, guest concerns, and financial controls. The role contributes to guest satisfaction and the hotel’s operational and profitability goals.

What you'll do

• Supervise front desk staff, including hiring, training, evaluation, and scheduling
• maintain guest-service standards
• manage departmental revenues, expenses, and operational plans
• oversee reservations to support occupancy and room rates
• maintain credit-control, transaction, security, and emergency procedures
• address guest complaints and ensure corrective action.

What we're looking for

Skills & competencies

front office manager

bloomfield mi

onsite

full-time

hotel operations

front desk

guest services

reservations

staff supervision

guest satisfaction

budget management

great lakes hospitality group

Work arrangement

• Weekend coverage required

Why this role

The posting requires at least one year of night-audit experience, two years in front desk operations, and one year in direct sales or retail trade, or an equivalent combination of education and experience.

About the employer

Great Lakes Hospitality Group is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.