Customer Service Representative — CES Texas

Job overview

The Customer Service Representative role is onsite in Baytown, TX. Compensation is not specified. The position supports customer service at the company’s container examination station, working with the import community. The representative provides current information, resolves customer issues, and coordinates communications related to U.S. Customs examination container moves. Accurate data entry, charge review, release checks, and coordination with dispatch and trucking partners help ensure cargo is handled in accordance with customs holds and release requirements.

What you'll do

• Serve customers by phone and email
• enter data into the Trinium transportation management system
• communicate about U.S. Customs exam container moves
• ensure cargo is not released before customs holds are cleared
• check charges for accuracy
• address terminal delays and issues
• communicate customer expectations to dispatch
• check driver documents and cargo release status
• coordinate chassis pickup and receipt
• communicate with steamship lines to resolve issues.

What we're looking for

Skills & competencies

customer service representative

baytown tx

east coast warehouse & distribution

import community

container moves

u.s. customs

trinium

data entry

customer communications

cargo release checks

dispatch coordination

Work arrangement

• Weekend coverage required

Why this role

The role combines customer service with container examination station coordination, customs-release checks, and transportation system data entry.

About the employer

East Coast Warehouse & Distribution Corp is hiring for this role. Industry: Other Support Activities for Road Transportation. Sector: 48.