Guest Experience Specialist

Job overview

The Guest Experience Specialist role is an onsite position located in Miami Beach, FL. Compensation is not specified for this role, which supports the Rooms & Guest Services Operations department at AC Hotels by Marriott. This role exists to provide memorable and unique guest experiences by taking ownership of service delivery throughout the hotel. The specialist manages operational needs, addresses guest requests, and ensures professional standards are maintained to create a welcoming environment.

What you'll do

• Deliver a wide range of services to guide guests through their stay
• process operational needs and address guest requests
• complete reports and deliver quality meals
• share local area highlights
• maintain professional appearance and communication
• ensure safety and follow company policies.

What we're looking for

Skills & competencies

full-time

day shift

miami beach fl

marriott

guest services

hospitality

onsite

no degree required

entry level

customer service

Work arrangement

• Weekend coverage required

Benefits & perks

• Equal opportunity employer
• access to global team opportunities.

Why this role

Empowered to move about the space and take a hands-on approach to guest service.

About the employer

Marriott International, Inc is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.