Call Center Associate

Job overview

The Call Center Associate is an onsite role based in Needham, MA, offering an annual salary range of $50,000 to $70,000. This position supports the sales and marketing department at Renewal by Andersen | Esler Companies, a leader in the window-replacement industry. This role serves as the primary point of contact for homeowners interested in company products and services. The associate is responsible for actively listening to customer needs, identifying unique home situations, and scheduling appointments for Sales Consultants, all while maintaining a positive and empathetic communication style.

What you'll do

• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
• Identify customers unique home situations.
• Schedule appointments for our Sales Consultants to go out to price and sell the job.
• Communicate effectively, actively listen, and show empathy as the first point of contact with our customer.
• Provide world class customer service with the methodology, resources and dedicated coaches we provide to guide you to success.

What we're looking for

Skills & competencies

full-time

day shift

needham ma

renewal by andersen

inside sales

$50k-$70k/yr

customer service

weekend availability

no cold calling

growth opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, and Vision Insurance, Teammate Assistance Plan, Tuition Reimbursement, 401k with 50% match up to 6% of your annual pay, Paid Time Off, Company Paid Holidays, Paid Volunteer Time

Why this role

No cold calling, streamlined growth and development plan, work from home eligibility after 1 year of being onsite.

About the employer

Renewal by Andersen | Esler Companies is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.